Privacy Policy

PostWave ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered social media automation platform.

We collect information you provide directly to us, including: • Account Information: Name, email address, phone number, and password when you create an account. • Profile Information: Brand identity details, product information, and uploaded images. • Social Media Data: Account credentials and content from connected social media platforms (Instagram, Facebook, Twitter, LinkedIn). • Usage Data: Information about how you use our services, including generated posts, scheduling preferences, and interaction patterns. • Payment Information: Billing details processed securely through our payment providers.

We use the collected information to: • Provide, maintain, and improve our services • Generate AI-powered content based on your brand identity and preferences • Schedule and publish posts to your connected social media accounts • Process transactions and send related information • Send technical notices, updates, and support messages • Respond to your comments, questions, and customer service requests • Monitor and analyze trends, usage, and activities

Our platform uses artificial intelligence services (OpenAI GPT-4 and Google Gemini) to generate content. Your prompts, brand information, and uploaded images may be processed by these AI services to create personalized content. We do not use your data to train AI models. Generated content is stored securely and only accessible to you.

We may share your information with: • Service Providers: Third-party vendors who perform services on our behalf (cloud hosting, AI services, payment processing) • Social Media Platforms: To publish content on your behalf to connected accounts • Legal Requirements: When required by law or to protect our rights We do not sell your personal information to third parties.

We implement appropriate technical and organizational measures to protect your personal information, including: • Encryption of data in transit and at rest • Secure authentication and access controls • Regular security assessments and updates • Row-level security on our database systems

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us. Some information may be retained for legal or business purposes.

You have the right to: • Access, update, or delete your personal information • Disconnect social media accounts at any time • Export your data • Opt-out of marketing communications • Request information about how your data is used

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

If you have questions about this Privacy Policy, please contact us at: Email: privacy@postwave.ai Address: Riyadh, Saudi Arabia